A med spa does not leak revenue the way a salon does. It leaks in consultations that never convert, treatment cycles that lapse without recall, and no shows that cost hundreds per empty room. PLB runs the operations layer that closes all three.
Under 2 minutes · scans your booking page the way patients see it
A lash no show costs $150. An injectable no show costs $600 or more, plus the provider standing idle. Without deposits and card on file protection, every one of them is free for the patient and expensive for you.
The patient came in, heard the plan, and said she would think about it. Without structured follow up in the days after, thinking about it quietly becomes never.
Tox wears off on a schedule. If your recall system does not reach the patient before the cycle ends, she rebooks wherever reaches her first, and a competitor is happy to.
Before a patient books a clinical service, she looks for licensing, credentials, and medical oversight on your page. Regulators look for it after. The Booking Grade checks for it too, because a med spa booking page is judged by a different standard, and it should be graded by one.
The scan reads your page the way a patient sees it, including the clinical signals other tools never check.
Your Booking Grade, your flags, and a dollar figure on the leak, built on med spa numbers, not salon numbers.
Med spa operations run on a separate track at PLB. The intro call scopes it to your practice.
PLB Concierge was built by Kim King on more than 25 years of sales, operations, and client experience, including seven years running a luxury beauty brand. The med spa division applies the same systems to a practice where the stakes per appointment are higher and the standard is clinical.
Higher revenue per patient, membership driven economics, and operational complexity that a standard package was not designed for. Four layers, from solo injector to multi provider clinic. Your Booking Grade determines your starting layer.
For independent injectors running their own book.
Inquiry response and follow up. No show and deposit protection. Patient recall between cycles. Solo economics, clinical standard.
For growing clinics ready to get the essentials handled across the practice.
Everything in The Provider, plus operations and booking systems, patient retention and win back, reputation and reviews.
Everything in The Practice, plus the systems that raise revenue per patient.
Membership program buildout. VIP patient experience systems. Package and treatment plan structure.
For established, multi injector clinics handing off the entire operations layer.
Everything in The Protocol. Multi provider coordination. Priority strategic support. Custom built to your clinic.
Investment discussed on your intro call. Your Booking Grade determines your starting layer.
A note on scope. PLB Concierge handles your business operations: booking, retention, reputation, marketing, and patient experience. We do not access, store, or manage patient medical records or protected health information, and we do not advise on clinical or medical scope. Your medical operations stay with your licensed providers, where they belong.
Free · instant · built for med spa operations